Front Office – Time is the essence of any hotel industry. Front Office is the core of any property as it is the main front face. Packed with powerful features, QiK Hotel Management Software – A.R.M.S make it easy for you to manage your hotel operations quickly and efficiently thus increasing productivity. With simple touch screen graphical user interface, your desk operations & trainings become more streamlined. This cutting edge Front Office management incorporates:
- Reservation – Carry out the most complex room operations task in a simple way through QiK A.R.M.S’s easy to use reservation software. From motels, independent hotels to big chains, no matter what size or type, this full resource management software will manage all your reservations and bookings in a jiffy.
- Room Availability Status
- Reservation Reports
- Occupancy Status with unique color coded for all status: Available (Green), Confirmed (Violet), Unconfirmed (Blue), Guest Check-in(Yellow) & Check-out, Cancellations(Red), Over book(Black) and No show status
- Advanced Auto Room allotment & Inventory Management: Fast & easy reservation system, Inventory room allotment control system with manual change while check-in for guests
- Room service automation with auto tasking & time control
- Check-In Process – Fast & easy check-in process supported by pre room allotment system
- Check-Out Process –Dynamic view of guest folio with complete details of charges & settlements
- Sending Email Notifications
- Real time notification through device
- Auto Generated Receipt & Vouchers
- Customer Feedback
I-HUB (Inventory Hub) – Get an insight into your hotel business by tracking inventory on hotel reservations and other cost centers. QiK A.R.M.S’s I-HUB feature is the main command center with color-coded feature that takes full control over your inventory on check-in, check-out and guest details. It keeps full track of inventory from purchase till sale making it trouble-free software solution for all hotels and OTA’s.
- Automate the process of tracking rooms
- Track Food and beverage consumption in the hotel
- Using QR code to manage check-ins and inventory quickly
- Quantitative analysis of raw materials and beverages
- Maintain consumption of items to identify most consumed item
- Track of inventories at each Cost Centre, Day End Stock
- Item purchased/issued/ consumed for a date, month and year can be determined.
Channel Manager – To collect and manage hotel reservations received from several different channels can be very time consuming.
And in that situation, channel manager becomes a life saver. Connecting your hotel with travel bookings sites including OTAs (Online Travel Agents), GDSs (Global Distribution System, QiK Circle’s most practical and intuitive Channel Management System has a direct connection with the major booking channels namely Expedia, Booking.com, MakeMyTrip, Goibibo and lots more. Without any trouble, QiK Circle keeps hotel room inventory and rates updates in real-time on all the channels.
Owners App – Built with beautifully intuitive interface, Owners App provides hoteliers a detailed view of the following reports:
- Real time revenue reports
- Real time inventory status
- Real time delay reports
- Real time maintenance & issues reports
- Real time customer complaint
- Real time customer feedback
- Group Handling – Booking a group of travelers is as simple as doing an individual booking at QiK A.R.M.S. The group handling feature makes it easy for you to create and manage groups effortlessly.
- Group reservation
- Group Check-In/ Check-Out
- Group Billing
- Manage Folio – With broad range of folio related operational features, our software provides you the flexibility that you require to process assorted set of properties. Furthermore, vouchers can be created from the system for accounts receivable, payable and other charges.
- Maintain guest records
- Manually post any charge amount under various heads
- Any modification in charge posted to folio – Delete or Modify
- Split charges/settlements across multiple invoices
- Supports auto splitting
- Shift charge/settlements from one room to another
- Split single charge into two charge based on amount
- Provide allowance and refund against charges posted
- Receipt printing
- Voucher printing for all extra charge posted
- Billing Process – Quickly access your hotel billing operations with A.R.M.S’s dynamic yet user friendly UI that gives great user experience for billing processes which can be done right away.
- Generate multiple bills for a single table/order
- Setting “Auto Split” based on items like Food & Beverage separate bills
- No cancellation allowed after final bill printing
- No discounts allowed after final bill printing
- “Settle & Print” together on single touch
- Facility to restrict ‘Duplicate Bill’ on same day to avoid misuse of extra copy
- Auto Web Integration – You will love the way how our auto web integration works as a marketing strategy to promote your products or services online. Integrated with Social as well as Search Engine platforms, our software provides correct information of real OTA/ wholesalers and also gets them updated of hotel services.
- Capture visitor’s information from websites
- Automatically send email notifications to the visitors who filled in the web forms
- Updates hotel information to Online Travel Agents on hotel bookings
- Revenue Management System – Be a game changer in the hospitality industry by enabling users to set up a refined revenue management system. Our advanced, yet feasible solutions are a breakthrough for any hotel organization that intends to make a positive impact on revenue and profitability.
- Allow managers to improve ADR with wide options for selling rates
- Allow managers to improve ADR with sophisticated rate management features for manual and semi-automated revenue management
- Automate revenue management through integration with third-party revenue-management platforms
House Keeping – Get your housekeeping operations top-notch with the most advanced management software. QiK A.R.M.S. lets you maintain your list of housekeeping staff and assign rooms to manage division of work. Organized neatly in a tabular format, you get simple click controls that will speed up your housekeeping and maintenance services at ease.
- Housekeeping status – Dirty rooms status(Red Dustbin), task in progress(Green), clean room status(Green Dustbin), maintenance status, maintenance task completion, maintenance task issues
- Room Blocking
- Guest complaints/ suggestions/ messages
- Laundry Management
- Call Monitoring –Call queries and charges list
Food and Beverages – Packed with features of room service and automatic KOT printing, F&B module enables Restaurateurs to deliver faster service to guests and make a positive impact on the Restaurant business. The seamlessly integrated solution is easy to implement and is suitable for Restaurants, Bars, Café, or any other type of food and beverage services that you offer at your hotel.
- Food & Beverages – Drag & Drop facility of menu selection
- Kitchen Order Ticket (KOT)– Single touch item selection
- House Keeping stock control – Barcode based item selection with First come First service
- Banquets & Conferences
POS (Point of Sales) – Now managing wide variety of services at your property can be made easy with QiK A.R.M.S POS Management Solution. Our POS Software is best suited to food outlets, food joints, restaurants and Spa. With touchscreen enabled, POS system is easy to use with minimal training.
- Manage Restaurants, Bar, Foot joints & outlets, Spa
- Seamlessly integrated with Front Office for Billing & Room Service
- Bill to customers on the spot or add the bill to their folio
- Multiple KOT generation for single/multiple outlets
- Integrated with touchscreen for order generation and billing
Sales CRM – QiK’s Sales CRM has revolutionized the way and the competence in which hotels are managed. Our highly functional Sales software allows you to manage more than just sales. With it you are able to track service and optimize timesheets, carry out and manage various marketing campaigns and events.
- Score leads, manage pipeline and perform timely follow up to drive sales
- Increase revenue with call center solution
- Full market coverage at real-time
- Track potential clients as they pass through sales pipeline